We build AI chatbots for your website, app and messaging channels. They answer customers from your own product, policy and order information, capture leads and hand complex conversations to a person with the history attached. Each chatbot connects to your helpdesk, CRM or store, and we test, monitor and improve its answers after launch.
Plan. Build. Deploy. Live in 90 days.
Your first automation is live within 30 days, or we keep working free until it is.
If your first automation isn’t live within 30 days, you get your money back. See the terms
Can I return a jacket I bought last week?8:15 pm
Automated replyYes. Here is how returns work for that order: [returns policy link]. Shall I start one for you?8:15 pm
Yes please, order #[0000].8:16 pm
Automated replyDone. I've started the return and emailed you the details.8:16 pm
Clients of Tailwebs
Northside Home StoreWebsite chatCan I return a lamp I bought last week?
Automated replyYes, within 30 days. I’ve found order #7730. Shall I start the return and email you a label?
Website chat that answers product, delivery and returns questions from your own policies.
HubSpotNew lead from website chatQualifies each lead and sends it to HubSpot, Salesforce or Zoho.
Northside Home StoreWebsite chatWhere is my order?
Automated replyOrder #7712 is out for delivery today, expected between 2 and 5 pm.
Answers "where is my order?" from Shopify, WooCommerce or your own system.
Yes. We connect it to your existing systems, so data moves between them on its own and nobody copies it by hand.
WhatsApp
Shopify
Zendesk
IntercomHubSpot
SalesforceYour first automation is live in month one, and the rest are live, tested and handed over by day 90. Here is what you receive each month.
Audit your workflows, pick the automations with the best payback and launch the first one.
Build and connect the rest to your tools, and test every flow with real data.
Go live, train your team and set up tracking.
An AI agent for business websites that answers visitors from your own pages and turns interested ones into leads.
It depends on your volumes and tools, so you get a fixed quote after a 30-minute call. AI model usage is billed at cost and listed separately in your quote.
Get a quote on WhatsAppIt depends on the channels, the systems it connects to and how many conversations it handles, so we give a fixed quote after a 30-minute call. AI model usage is billed at cost on top, and the quote estimates it from your volumes.
Our build is a fixed price, and support after launch is an optional monthly retainer. The only usage-based cost is the AI model behind the chatbot, which its provider charges by the amount of text processed; we bill it at cost and show it separately.
Usually, yes. If your helpdesk lets other software create tickets and post messages, the chatbot opens a ticket with the full transcript whenever it hands a conversation to your team. We confirm your helpdesk on the call, before we quote.
It answers the questions your team gets every day, at any hour, from your own policies and order data, and hands the rest to a person with the conversation attached. Typical jobs are delivery and returns questions, order status and booking changes.
Yes, if your questions are simple and the platform connects to your systems. A custom build pays off when the chatbot needs your own data, works across several systems or has to hand over to people carefully.
A rules-based flow follows buttons and fixed paths designed in advance, while an AI chatbot understands questions typed in the customer's own words and answers from your information. An AI agent goes a step further and takes actions in your tools, such as starting a return, within limits you set.
Yes. The same chatbot can answer on your website and on WhatsApp, so customers get the same answers wherever they ask. Our WhatsApp automation service covers the WhatsApp side.
[Data-handling statement: where conversations are stored, which AI providers process them, who can see them and how long they are kept]
Prefer email? hello@tailwebs.com