We build WhatsApp automations on the official WhatsApp Business API. They answer customer questions, send order and payment updates, book appointments and hand any chat they can't answer to your team. They connect to the store, CRM and payment tools you already use. Meta's per-message fees are listed separately, and we keep everything running after launch.
Plan. Build. Deploy. Live in 90 days.
Your first automation is live within 30 days, or we keep working free until it is.
If your first automation isn’t live within 30 days, you get your money back. See the terms
Hi, has my order #4821 shipped?9:42 pm
Automated replyYes. It left our warehouse today and should reach you by Friday.9:42 pm
Can I add two more cushion covers?9:43 pm
Automated replySent to Maya in sales. She'll confirm by 10 am.9:43 pm
Clients of Tailwebs
Linen & LoomWhatsAppHi, has order #4821 shipped?
Automated replyYes. It left our warehouse today and arrives Friday. Track it here: lnl.co/t/4821
Confirmation, dispatch and delivery updates from Shopify or WooCommerce.
Linen & LoomWhatsAppCan I pay the invoice now?
Automated replyOf course. Invoice #INV-1093 is due Friday. Pay securely here: pay.lnl.co/1093
Payment reminders and payment links, with paid status sent back to your system.
Linen & LoomWhatsAppDo you supply hotels in bulk?
Automated replyWe do. How many rooms are you furnishing, and by when? I’ll pass this to our trade team.
Replies to website and ad leads in seconds, with the lead saved in HubSpot or Zoho.
Yes. We connect it to your existing systems, so data moves between them on its own and nobody copies it by hand.
Shopify
WooCommerce
Razorpay
Stripe
HubSpot
ZohoYour first automation is live in month one, and the rest are live, tested and handed over by day 90. Here is what you receive each month.
Audit your workflows, pick the automations with the best payback and launch the first one.
Build and connect the rest to your tools, and test every flow with real data.
Go live, train your team and set up tracking.
India's penal laws, read by AI and turned into a searchable database with an AI research assistant.
It depends on your volumes and tools, so you get a fixed quote after a 30-minute call. Meta's WhatsApp message fees are billed at cost and listed separately in your quote.
Get a quote on WhatsAppNo. The WhatsApp Business app is free, but automation runs on the API, and Meta charges for API messages one by one, at rates set by the message type and your customer's country. Meta can change those rates each quarter, so your quote lists the current ones.
There are two costs, and both are in your written quote before work starts: Meta's message fees, billed at cost, and our fixed price for building and running the automation.
Usually, yes. If the number runs on the WhatsApp Business app, Meta lets it connect to the API while you keep using the app, so the number and up to six months of chat history stay. A number on personal WhatsApp moves to a business account first, and we check which route fits your number on the call.
Yes, if the number is connected through Meta's option for using the app and the API together: your team keeps chatting in the WhatsApp Business app while the automations send through the API. A number moved to the API without that option can no longer be used in the app.
Meta charges for the pre-approved template messages you send, such as order updates, reminders and offers. The 24-hour customer service window opens each time a customer messages you, and replies inside it are priced differently from messages you start. Meta adjusts these rules from time to time, so we check its current rate card when we quote.
They're charged exactly like replies typed by a person. Meta prices a message by its type, the window it's sent in and the customer's country, not by who or what wrote it.
Mostly by being fast and on time: replying to new leads in seconds, reminding shoppers who opted in about their cart, sending payment links and prompting re-orders when stock usually runs out. We don't quote sales figures we haven't measured; your before-and-after report at day 90 shows your own.
Use both if your customers do. WhatsApp suits conversations and updates for people who use it every day, while SMS reaches any phone number. Our marketing automation service runs SMS and email follow-up alongside WhatsApp.
Prefer email? hello@tailwebs.com